March 17, 2020
A Message To Our Community
Due to the evolving situation with novel coronavirus and related disease (COVID-19), Clay Humane wants you to know we are monitoring the recommendations from the CDC and responding appropriately. As such, we want to address the topic for you - our clients, staff, and community.
First, there is no evidence to suggest that our animals can acquire COVID-19 from us, nor is there evidence to suggest that we can acquire COVID-19 from one of our animals. All of the data to this point suggests the present situation is limited to human involvement only.
Second, the Clay Humane doctors have been monitoring the situation, observing both popular media outlets and digesting scientific resources such as the Centers for Disease Control’s constantly updating website. We urge you to inform yourself by visiting cdc.gov and taking the time to read through their variety of pages and sections. They’ve offered a wealth of sound, reliable information. We also encourage you to be responsible as you plan for the coming weeks and months. As with any emergency preparations, make sure you have a month’s supply of your pet’s food and medications. Contact us if you have any questions regarding your pet’s medications and for refills.
Third, we have always been on the forefront of presenting a clean, healthy, safe environment for our patients and clients. We have no intention of closing our doors if we do not have to. We will remain open to serve our clients and meet the preventive, chronic and urgent health care needs of our patients. We ask you, our clients, to practice responsibility for your own health as you engage with us and the public we serve under our roof by rescheduling your appointment if you are ill, or send your pet, our patient, with an able friend or family member.
Please note, however, that we are canceling all scheduled surgical procedures for the next two weeks. Only essential and life-saving surgeries will be performed during this time as the hospital will be operating with limited personnel and supplies. Urgent care hours will continue as normal.
Medication refills can be done via our PET PORTAL SITE or in person, as per normal operations. 24 hours notice for refills still applies.
These additional steps are necessary to help keep staff, doctors, animals and clients safe while continuing to provide critical patient care.
Because COVID-19 and response to the disease is a fluid situation, we will post updates on our website, social media and via email as soon as they arise. Regardless, we will do our best to continue to support you and your patient’s needs and provide them with our usual high-quality level of care.
The Centers for Disease Control has a comprehensive website with general information and more about COVID-19 and animals: https://www.cdc.gov/coronavirus/2019-ncov/faq.html